Help for the web app, Chrome extension and Google Docs add-on.
Email: support@signatureflow.com
Please include the document title or transaction ID when relevant, but do not email passwords, OTP codes or sensitive document contents unless support specifically requests them through a secure channel.
If the add-on does not open, reload Google Docs and open Extensions → CLMSign again. If Google requests authorization, review and grant only the permissions shown for CLMSign.
When you sign from Google Docs, remember that the Google Doc remains editable. The completed signed record is the finalized PDF stored in CLMSign.
If a signer cannot open a signing link, confirm that the link has not been voided and that it was sent to the intended signer. If OTP verification is enabled, the signer must have access to the recipient email address.
Your envelope balance is shared across CLMSign web and supported integrations. If a completed purchase does not appear after a short delay, contact support with the purchase email and provider receipt/transaction reference.
See the Privacy Policy. Account deletion or privacy requests can be sent to the support email above.
Read the Electronic Records & Signature Disclosure for information about electronic consent, copies and system requirements.